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Customer Care

Sizing Guide

🐾 Sizing Guide

Find the Perfect Fit for Your Fab Pup!

Every pup is one-of-a-kind, and we want to make sure they look and feel their best in our styles! Use this guide to help choose the right size. Please note that measurements are always the most accurate way to ensure the perfect fit—weight is only a general estimate and can vary depending on breed and body type.

If a product mentions that it runs small, we recommend sizing up for comfort.

📏 How to Measure Your Dog:

  1. Neck:
    Measure around the base of the neck where a collar naturally rests.
  2. Chest (Girth):
    Measure the widest part of the chest, just behind the front legs.
  3. Back Length:
    Measure from the base of the neck to the base of the tail.

✨ Pro Tip: Use a soft measuring tape and leave enough room for two fingers to ensure a comfy fit!

🛍️ Size Chart 

Size Neck (in). Chest (in) Back Length (in). Est. Weight

XS 7 - 9 11 - 13 8 - 10 2 - 4 lbs

S 9 - 11 13 -16 10 - 1 2~5 lbs

M 11 - 13 16 - 19 12 - 14 8 - 10 lbs

L 13 - 15 19 - 22 14 - 16 12 - 15 lbs

XL 15 - 17 22 - 25 16 - 18 ~25 lbs

XXL 17 - 19 25 - 28 18 - 20 ~35 lbs

 

📌 Reminder: This is a general guide. Always check individual product descriptions for specific sizing notes, especially if an item runs small.

Shipping & Returns

🚚 Shipping & Returns

All the Essentials About Your Order!

📦 Processing & Shipping Times

  • Processing Time: 1-2 business days to package and ship your order.
  • Once shipped, you’ll receive a tracking number via email.
  • Delivery times depend on the shipping method selected at checkout.
  • Orders over $250 require a signature upon delivery.

✨ Note: We are not responsible for carrier delays, lost packages, or incorrect addresses. Please ensure your shipping info is correct before placing your order!

🔄 Return Policy Overview

We accept returns within 7 days of fulfillment for store credit only.

Return Requirements:

  • Items must be unworn, unwashed, and have tags attached.
  • No excessive pet hair or signs of wear.
  • Customer is responsible for return shipping costs.
  • Please allow 5-10 business days after we receive your return for processing.

Final Sale Items (Non-Returnable):

  • Customized items
  • Trucker hats
  • Items marked Final Sale
  • Sale items or purchases during promotions

For defective items or damages, contact us within 3 days of delivery with photos.

📧 To Start a Return or Report a Defect:
Email us at Pink@poshablepuppieschicago.com

📍 Return Address:
1600 West Lake Street Addison Illinois 60101

🚨 Important Reminders

  • We do not provide return labels.
  • Returns outside the policy window will be sent back at no cost.
  • Returns with excessive pet hair may receive 50% store credit or be returned.
  • We are not responsible for lost, damaged, or marked delivered packages—please contact USPS or UPS directly for claims.

🚫 Please note: We do not handle order inquiries via Instagram DMs.